Pre-Order Policy

Hello and welcome to Mono Nails, your destination for customised press-on nail perfection! We're thrilled to offer you the option to pre-order our exclusive products. Please take a moment to familiarise yourself with our pre-order policy:

Placing a Pre-Order:

  • Secure your unique Mono Nails press-on nails by placing a pre-order directly through our website.
  • During the pre-order process, provide us with your nail size details to ensure a custom fit.

Production Time:

  • The production time for pre-ordered items is 30 days from the date of your order.
  • This duration is dedicated to creating a tailor-made product designed just for you.

Order Confirmation:

  • Once your pre-order is confirmed, you'll receive an email containing all the details of your purchase.

Changes and Cancellations:

  • Request changes or cancellations within 48 hours of placing your pre-order.
  • After the 48-hour window, modifications may not be possible as we initiate the customization process.

Shipping:

  • Expect shipping promptly after the 30-day production period.
  • A shipping confirmation email, complete with tracking information, will be sent to you once your order is ready to be shipped.

Non-Cancellable and Non-Refundable:

  • Pre-orders become non-cancellable and non-refundable after the initial 48 hours.
  • Immediate customization efforts are initiated to ensure your order reflects your unique style.

Quality Assurance:

  • We take pride in the quality of Mono Nails products. If you encounter any issues within 7 days of receiving your pre-ordered items, please contact our customer support for assistance.

Stay Informed:

  • Receive regular email updates on the progress of your pre-order. If you have additional questions or need support, our friendly customer support team is here to help.

By placing a pre-order with Mono Nails, you agree to adhere to the terms outlined in this policy. Thank you for choosing Mono Nails for your press-on nail needs!

For any inquiries or assistance, reach out to our customer support team at mononail@outlook.com